Our brand is built on a commitment to always provide our customers with an outstanding level of quality and service.

We will continue to provide updates on in-transit options and timelines for online orders. As well as this, our couriers are following strict government guidelines to ensure you receive your parcel securely and safely – for example, contact-free shipping is now our standard method.

Please do not hesitate to contact Customer Experience with any queries.

We’re delighted to have customers safely back in our stores around the world. As always, we’re keeping our online store locator updated as to which of our stores are open.

We’ve implemented a range of precautionary measures in all of our stores:

hand sanitizer available for customers to use;

frequent handwashing protocols for all employees;

face masks will be available to employees and customers;

regular sanitization of all touchpoints including card machines and fitting rooms; and

ongoing cleaning of all other parts of the store.

Rest assured that our teams are doing everything they can to provide the safest shopping experience possible. We’d be happy to wear a mask to serve you – just let us know if that’s your preference.

Enhanced hygiene protocols are in place and we will provide regular updates as necessary if further measures come into effect. In our offices, teams have moved to a new hybrid working model. This allows everyone to regularly collaborate in person at our studios and maintain a home working balance.

At AllSaints we do not tolerate racial prejudice in any form. We want to make public the actions we've taken so far:

An anti-racism community has been set up by employees from all parts of our global business.

We've held a round-table forum focused on anti-racism to create this agenda and action plan.

We'll be reviewing our existing equality and unconscious-bias training which will now be mandatory for all our employees to complete as part of their induction to our brand.

We'll be conducting in-depth diversity training with our team forum representatives so that all our employees get the representation they need to be heard.

We will continue to host open discussions that allow our employees to ask questions and talk to our leadership team about the issues that matter to them.

Over 25% of AllSaints’ global team are people of colour. 20% of our management team are people of colour. We want to attract the broadest possible selection of talent to AllSaints and we will step up our diversity monitoring and work on our recruitment processes to ensure we achieve this.

We will update our global team each quarter on how we are progressing.

We know we can do more to celebrate and provide platforms for people of colour and we will be working on ways to share and amplify the work of BAME creators through our existing channels.

No, we are currently unable to facilitate store returns to our distribution centre. For more information on how to return your online order or store purchase, please see the full Returns section here.

If you buy an item in an AllSaints standalone store or online at www.allsaints.com, and we reduce that item in price within 28 days from the date of purchase, we will refund you the difference via your original form of payment. Please note that all Outlet products bought online or in store are excluded from our price match policy and are not eligible for a price match refund. This applies to both Outlet products sold online or in store.

The following conditions and exclusions apply:

This price match offer excludes Outlet items sold through in stores or online, it also excludes items purchased in department store concessions, auctions or third party websites, Travel and Duty Free stores.

The price adjustment credit will be issued to your original form of payment.

Delivery charges and any other charges, sales tax, customs fees and duties are excluded when calculating the original price of an item.

We are unable to offer price adjustment on items originally purchased in a sale, using a voucher code or on any special promotion items that are temporarily reduced in price.

To receive a price adjustment via your original form of payment within 28 days of purchase, please contact Customer Experience via email at ask@allsaints.com with your order number and the product name. AllSaints may withdraw this offer at any time at its sole discretion.

Please visit any AllSaints standalone stores within 28 days from the date of purchase, excluding outlet and department store concessions, to request a price match via your original form of payment with your original receipt. Please note that our Customer Experience team are not able to process price match refunds for in-store purchases. AllSaints may withdraw this offer at any time at its sole discretion.

Return your online order to any mainline store that trades in the same currency for a refund, via the original form of payment, exchange or gift card within 28 days (excluding global department stores and outlets).

Returned items must be in their original condition, and accompanied by a copy of your original invoice.

If you exchange your online purchase in store you fall under the store’s return policy. Your statutory rights are not affected.

Online orders placed using Klarna can be returned to store for a refund via the original form of payment or exchange only and cannot be refunded onto a gift card.

We work with our shipping partners to ensure that our customers have a positive experience. However, sometimes an error can occur especially during our busiest periods. Please see the below FAQs to help troubleshoot delivery and return issues. We take lost and damaged parcels seriously, understand it can be a frustrating experience, and will support our customers with delivery or returns issues in line with our Terms & Conditions.

We’re sorry you haven't received your full order yet. Part of your order may have been sourced from one of our stores and will be delivered separately under separate tracking numbers. Please note, it can take an additional 3-5 working days or up to 7 working days for international orders If we are still within the delivery time frame, please wait for your order to arrive. If this time has passed, please contact our Customer Experience team.

We're sorry to hear that your item/s were not perfect upon receipt. Please follow our returns process found here, and send the item/s back to our Distribution centre or visit your nearest mainline store with your proof of purchase.

Please check the tracking details provided in the dispatch email.

Please note that some items may be shipped separately under separate tracking numbers due to being sourced from a store and will take longer.

The parcel may have been left in a safe place or with a neighbour depending on your delivery preferences.

Please check the communication from the courier regarding your delivery. Then, if you are still unable to locate your parcel please reach out to our Customer Experience team.

Our delivery partners are following strict government guidelines for the safe and secure delivery of orders. Please note deliveries may be subject to delays.

We’re sorry that your order hasn’t arrived. Please review your dispatch tracking number to confirm the location of your parcel.

Please contact Customer Experience if your parcel cannot be located or is determined as lost by the courier. AllSaints will be required to raise an investigation with the relevant courier on your behalf.

AllSaints can only raise a claim if notified of the delivery/return issue within 25 days of dispatch.

Please note this process takes a minimum of 10 business days for an outcome and you will be required to complete a Declaration form to confirm denial of receipt.

This is standard practice across the industry and this information is required in order for us to raise an investigation and potential claim. Find more information in our Terms & Conditions.

We’re sorry that your return has not yet been processed. Please review your returns tracking number to confirm the location of your parcel. Please note that returns processing can take up to 2 weeks. Please see here for more information on returns processing. Please find more information below:

US DOMESTIC RETURNS:

When using the prepaid UPS returns labels please note that the final return destination is AllSaints Distribution Centre.

1. If the return still cannot be located then please reach out to our Customer Experience team who will be happy to help.
2. If your return is determined to be lost in transit AllSaints will be required to raise an investigation with the relevant courier on your behalf. Please note this process takes a minimum of 10 business days for an outcome and is standard industry practice.
3. Please review our Terms & Conditions for more information regarding the Lost in Transit process.

CANADIAN & INTERNATIONAL RETURNS:

Please note that for international returns you will need to contact your chosen return courier directly as AllSaints does not have visibility of the returns tracking.

1. AllSaints are unable to open an investigation on your behalf as only the party who paid for the shipment is authorised to do this. Therefore, we are unable to accept liability for international return Items that are lost in transit.
2. Please see the following extract from section 4.3 of our Terms & Conditions: “AllSaints cannot accept responsibility for Goods not received and a proof of signature is required to confirm receipt. We recommend you keep your tracking number until your refund has been processed. Please note that unless you are a UK or US customer using our free returns service, all return postage costs are your responsibility.”
3. Please note, that your return may have been rejected or delayed if the original airway bill, outbound tracking number, order number and commercial invoice were not detailed on the top of your parcel.
4. Please contact your chosen returns courier to raise a dispute.

Please note we do not currently offer a designated gift wrapping, gift messaging or gift receipt service.

We do not currently offer e-gift cards on our website. You can purchase a physical gift card online and in our mainline stores.

AllSaints deliver to selected European and International destinations. We have regional sites accessible from our Country / Currency selector for the United Kingdom, Germany, France, Republic of Ireland, EU, United States, Canada, South Korea, and Japan.

Please find more specific information below:

ALLSAINTS UK WEBSITE: We ship to the UK and selected Non EU and International Destinations only. We do not ship to destinations within the EU including the Republic of Ireland. We ship to the following International countries from our UK website: Australia, Bahrain, Canada, Dutch Caribbean, India, Israel, Kuwait, New Zealand, Oman, Qatar, Russia, Saudi Arabia, Singapore, South Africa, Turkey, United Arab Emirates, United States. Gibraltar, Iceland, Norway, Switzerland and Ukraine.

ALLSAINTS REPUBLIC OF IRELAND WEBSITE: We ship to Republic of Ireland only. We do not ship to any other destinations from this site.

ALLSAINTS EU / FR / DE WEBSITES: We ship to destinations within the EU from our DE, FR, EU websites only. We do not ship to the UK, Ireland or Non EU and International destinations from our DE, FR, EU websites. We ship to the following EU countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Romania, Slovakia, Slovenia, Spain, and Sweden.

ALLSAINTS US / CAD WEBSITE: We ship to the US and Canada, and the following international destinations from our US & Canadian websites: Australia, Argentina, Columbia, Brazil, Venezuela, Chile, Paraguay, Bolivia, Uruguay, Peru, Mexico​

You can also shop with our global stockists and retail concessions that may ship to your region. We have listed a few partners here for your convenience: Selfridges, John Lewis, ASOS, Fenwicks, NEXT, Nordstroms, Bloomingdales, Hudson Bay, Vitkac, Beymen, David Jones, Breuninger, Zalando, De Bijenkorf and El Corte Ingles.

For more information, please see the full Shipping section here.

For more information, please see the full Returns & Exchanges section here.

You’re able to set up an AllSaints account or check out as a guest or Amazon Pay (UK, US and Germany only).

Click the forgotten password link under our login section to reset your password or continue shopping.

You will receive a dispatch confirmation email with the tracking number enclosed.

Depending on the size of your order, your parcel may arrive in a polybag envelope or in our branded box. All gift cards are packaged in an AllSaints gift box and shipped on a tracked service.

Please note we do not currently offer a designated gift wrapping or gift receipt service.

You may change or cancel an order before we send you a Dispatch email by contacting Customer Experience. If the order is dispatched please refuse the order at the point of delivery or send it back using your returns slip.

Enter the code in the promotional code box on the payment page and click 'SUBMIT'. If the code isn’t working, place your order and contact Customer Experience with your order number.

You can contact Customer Expericence here for any general question or in relation with your order.

We work with our shipping partners to ensure that our customers have a positive experience. However, sometimes an error can occur especially during our busiest periods. Please see the below FAQs to help troubleshoot delivery and return issues. We take lost and damaged parcels seriously, understand it can be a frustrating experience, and will support our customers with delivery or returns issues in line with our Terms & Conditions.

We’re sorry you haven't received your full order yet. Part of your order may have been sourced from one of our stores and will be delivered separately under separate tracking numbers. Please note, it can take an additional 3-5 working days or up to 7 working days for international orders If we are still within the delivery time frame, please wait for your order to arrive. If this time has passed, please contact our Customer Experience team.

We're sorry to hear that your item/s were not perfect upon receipt. Please follow our returns process found here, and send the item/s back to our Distribution centre or visit your nearest mainline store with your proof of purchase.

Please check the tracking details provided in the dispatch email.

Please note that some items may be shipped separately under separate tracking numbers due to being sourced from a store and will take longer.

The parcel may have been left in a safe place or with a neighbour depending on your delivery preferences.

Please check the communication from the courier regarding your delivery. Then, if you are still unable to locate your parcel please reach out to our Customer Experience team.

Our delivery partners are following strict government guidelines for the safe and secure delivery of orders. Please note deliveries may be subject to delays.

We’re sorry that your order hasn’t arrived. Please review your dispatch tracking number to confirm the location of your parcel.

Please contact Customer Experience if your parcel cannot be located or is determined as lost by the courier. AllSaints will be required to raise an investigation with the relevant courier on your behalf.

AllSaints can only raise a claim if notified of the delivery/return issue within 25 days of dispatch.

Please note this process takes a minimum of 10 business days for an outcome and you will be required to complete a Declaration form to confirm denial of receipt.

This is standard practice across the industry and this information is required in order for us to raise an investigation and potential claim. Find more information in our Terms & Conditions.

We’re sorry that your return has not yet been processed. Please review your returns tracking number to confirm the location of your parcel. Please note that returns processing can take up to 2 weeks. Please see here for more information on returns processing. Please find more information below:

US DOMESTIC RETURNS:

When using the prepaid UPS returns labels please note that the final return destination is AllSaints Distribution Centre.

1. If the return still cannot be located then please reach out to our Customer Experience team who will be happy to help.
2. If your return is determined to be lost in transit AllSaints will be required to raise an investigation with the relevant courier on your behalf. Please note this process takes a minimum of 10 business days for an outcome and is standard industry practice.
3. Please review our Terms & Conditions for more information regarding the Lost in Transit process.

CANADIAN & INTERNATIONAL RETURNS:

Please note that for international returns you will need to contact your chosen return courier directly as AllSaints does not have visibility of the returns tracking.

1. AllSaints are unable to open an investigation on your behalf as only the party who paid for the shipment is authorised to do this. Therefore, we are unable to accept liability for international return Items that are lost in transit.
2. Please see the following extract from section 4.3 of our Terms & Conditions: “AllSaints cannot accept responsibility for Goods not received and a proof of signature is required to confirm receipt. We recommend you keep your tracking number until your refund has been processed. Please note that unless you are a UK or US customer using our free returns service, all return postage costs are your responsibility.”
3. Please note, that your return may have been rejected or delayed if the original airway bill, outbound tracking number, order number and commercial invoice were not detailed on the top of your parcel.
4. Please contact your chosen returns courier to raise a dispute.

The AllSaints app is currently only available for Apple iPhone devices compatible with the iTunes app store. Simply open the ‘App Store’ app on your device and search for ‘AllSaints’.

The AllSaints app is currently only available in English in GBP and USD currencies.

You can create a new account, log into your existing account, or check out as a guest.

Any changes in your account will be saved when you next sign into www.allsaints.com, however items in your wish list or basket will not be visible.

You can checkout using Amazon Pay, Visa, Mastercard, American Express, Maestro, Prepaid Visa Cards, Visa Deferred Debit and GBP and USD AllSaints gift card. We do not currently offer Paypal or other digital wallet payments on our app. You can also save your payment card details on the AllSaints app only.

All transactions are secured - an SSL encryption system protects your personal and payment data.

All payment details are encrypted with our payment provider, plus the option to secure any saved card details using your fingerprint with Apple Touch ID (using iPhone 5s or later) or with facial recognition using Face ID (using iPhone X or later).

Cards can be removed from the ‘Account’ section of the app while logged in with your AllSaints account. Simply swipe left on a card and tap ‘delete’ to remove.

No - we simply read the card details required for payment. The image is not saved and is deleted immediately after use.

No, all our shipping options are available on our USD app.

All orders associated to your login will be recalled in your order history the next time you download the AllSaints app and will also be available on the website. If you have checked out as a guest on the app your order will not be saved in your account.

You can choose not to enable push notifications when opening the app after downloading for the first time, or if you already have the app installed, all notifications can be managed under your device configuration.

These can be disabled under: Settings > Notifications > AllSaints > then switching the ‘Allow Notifications’ button to the ‘OFF’ state.

Updates can be downloaded from the App Store whenever a new version is available, these will update automatically if you choose to enable automatic downloads.

These can be enabled under: Settings > iTunes & App Stores > then switching the ‘Apps’ button to the ‘ON’ state.

When placing your order we carry out a standard pre-authorisation check on your payment card. Payment will not be taken until your order has been dispatched.

Visa, Mastercard, American Express, Maestro, Prepaid Visa Cards, Visa Deferred Debit, Discover, Paypal, Klarna, Amazon Payments and AllSaints Gift Cards. We currently trade in GBP (£), EUR (€), USD ($), WON (₩) YEN (Y) CAD ($)

For more information, please see the full 'Klarna' section below.

The money is returned first to your gift card and then to the card as outlined in Section 4.1 of our Terms and Conditions.

If you paid with multiple gift cards, you will be refunded to the first gift card you entered at checkout, and then the remainder will be refunded onto the payment card.

We advise our customers to keep their gift cards following a purchase in case of returns. If you no longer have the gift card you used to place the order, please contact our Customer Experience team so we can help you.

You are able to redeem upto 6 gift cards per transaction across our websites, excluding our Mobile App. Simply enter your 16 digit gift card number and the 4 digit pin and click APPLY. Repeat the process until you have added all necessary gift cards.

If you paid with multiple gift cards, you will be refunded to the first gift card you entered at checkout, and then the remainder will be refunded onto the payment card.

We are unable to add a message to a gift card purchased online, however this is something we are working towards.

All gift cards are packaged in an AllSaints gift box and shipped on a tracked service.

AllSaints gift cards cannot be exchanged or refunded for cash. We are unable to accept gift cards which have been resold.

If you buy an item in an AllSaints standalone store or online at www.allsaints.com, and we reduce that item in price within 28 days from the date of purchase, we will refund you the difference. Please note that all Outlet products are excluded from our price match policy and are not eligible for a price match refund. This applies to both Outlet products sold online or in store.

At the time of your request to price match, the exact style, colour and size of your item must be in stock and available for purchase at a reduced price online at www.allsaints.com, or in AllSaints standalone stores that trades in the same currency.

The following conditions and exclusions apply:

This price match offer excludes Outlet items sold through in stores or online, it also excludes items purchased in department store concessions, auctions or third party websites, Travel and Duty Free stores.

The price adjustment credit will be issued to your original form of payment.

You may only use this price match offer once against each qualifying item.

Delivery charges and any other charges and duties are excluded when calculating the original price of an item.

We are unable to offer price adjustment on items originally purchased in a sale, using a voucher code or on any special promotion items that are temporarily reduced in price.

To receive a price adjustment please contact Customer Experience with your order number, the product name and the current selling price available on www.allsaints.com .

Please visit any AllSaints standalone stores, excluding outlet and department store concessions, to request a price adjustment with your original receipt. AllSaints may withdraw this offer at any time at its sole discretion.

Amazon Prime membership entitles you to Free Next Day delivery on AllSaints.com to US Prime members on orders shipped to a US address with no minimum spend; as well as free returns.

AllSaints will take care of fulfilling your order and you’ll be charged on dispatch. As a signature is required for all AllSaints deliveries, we do not ship to collection points such as Amazon Lockers.

If you're having issues logging into your Amazon account, please try resetting your Amazon password.

AllSaints gift cards can be redeemed when purchasing through Amazon Pay, however we are currently unable to accept Amazon gift cards.

A store sourced item is a product which has been fulfilled from one of our stores as no longer available at our Distribution centre. Store sourced Items will be delivered separately within 3-5 working days, including Amazon orders. Please allow an additional 4 working days for international delivery. You will be advised if an Item is coming from a store during the checkout process.

If your size is out of stock please register your interest on the product page and you’ll be contacted if we get the item back in stock via email. To check your local store availability please call Customer Experience or the store directly: Here.

Refer to our Size Guide page for any size and fit information. Our Customer Experience stylists are on hand 24/7 to offer style and fit advice and place your order by phone if you require further support.

AllSaints does not trade via eBay or any other auction website. We are not able to verify the authenticity or quality of any item sold on such a site under the AllSaints brand name.

See more information here.

Each garment has unique care instructions on the internal label. Generally, we always advise to read and adhere to the care label and washing instructions before washing your clothes.

The care label washing temperature is the highest permitted temperature.

If you are unsure, always wash at a lower temperature rather than higher or hand wash.

Turn garment inside out before washing.

See more information here.

You can search for your closest store via our store locator.

No. We are unable to accept returns from for AllSaints items bought in Department stores. All items purchased through one of our concessions would fall under the host store’s returns policy and should be returned to that store directly.

No, we are currently working towards offering this service. If you select delivery to one of our stores, we cannot accept liability for the parcel and may contact you to request an alternative address.

This is not a service our network is currently able to support. However we can place an online order for home or business address delivery.

You can contact our Customer Experience. We welcome all feedback and will work with you to resolve your query.

In the unlikely event that there is a dispute in relation to the goods supplied, any dispute or claim shall be governed and construed according to United States Law and shall be subject to the exclusive jurisdiction of the US Courts.

If any provision of these Terms & Conditions is held by any Court or other authority to be invalid or unenforceable in whole or in part, then the validity of the rest of these Terms & Conditions and the remainder of the provision in question shall not be effected thereby.

For more information please contact Customer Experience.

Clear your cookies, close your browser, reopen it and visit our site again.

We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc. If you’re still having problems, contact Customer Experience.

All transactions are secured. The AllSaints website is provided with an SSL encryption system to protect personal and payment data.

Please click here for more information: Privacy Policy

For more information, including the full Notice, Claim Form and Settlement Agreement, go to www.factacompliancesettlement.com, contact the Settlement Administrator at 1-866-554-5818 or AllSaints FACTA Settlement Administrator, P.O. Box 404096, Louisville, KY 40233-4096, or call Class Counsel at 1-866-354-3015.

AllSaints products are made using ethical labour and materials.

Our vendors, suppliers and subcontractors are all obliged to sign our compliance manual based on the core conventions of the International Labour Organisation.

The provisions of these conventions constitute the minimum and not the maximum standards all suppliers must meet in order to do business with AllSaints.

All animal derived products are from ethical vendors that ensure animals are treated humanely. It is our strong view and business policy that human or animal rights should never be compromised as a result of our business in any form.

We have a code of conduct to ensure all employees that produce our products are treated ethically and fairly.

We always seek to work with reputable and ethical suppliers globally and only engage vendors with transparent track records.

We have established a narrow and select supplier base with whom we work very closely.

As a result we have gained knowledge of their practices and collaborate with them on continuous improvements in process and standards.

See more information here.

AllSaints is a member of the CITES management authority (Convention on International Trade in Endangered Species of Wild Fauna and Flora ) who require strict adherence to record keeping.

This is a very rigorous system that ensures traceability, sustainability and best practice.

We always seek to work with reputable and ethical suppliers globally. We only engage vendors with transparent track records.

We have established a narrow and select supplier base with whom we work very closely.

As a result we have knowledge of their practices and collaborate with them on continuous-improvements in process and standards.

AllSaints fragrance are not tested on animals

AllSaints supports the Not For Sale charitable organisation which protects people and communities from human trafficking.

Their work provides survivors and at-risk communities in nine countries with safety, stability, education and economic opportunities.

AllSaints Retail Limited (“ALLSAINTS”, “we” or “our”) are committed to inclusion and accessibility. We work hard to make sure everyone is welcome and put great emphasis on celebrating diversity and ensuring we are an inclusive place to work and shop. We continue to take steps to improve our accessibility and accommodate our customers needs. We strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly, however this is something we cannot control.

Please contact Customer Experience if you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that requires improvement. Please state “Disabled Access” in the subject line and provide a description of your feedback. This will help us identify usability issues and discover new solutions to further improve the accessibility of our site.

Our Customer Experience team are available 24/7 to answer any questions, offer styling advice and place your order by phone.

At AllSaints it is important to create an inclusive brand experience, starting with accessibility for all customers including those less abled. Whether you're shopping in store, at allsaints.com, or engaging with us on other channels, our number one goal is to make you feel comfortable and confident. Please let us know when you arrive in store about any adjustments you might need.

Klarna is available on the AllSaints UK, US and DE websites. The offering differs slightly by region based on eligibility, please see below:

UK Website: UK billing address = Pay Later 30 days and Pay in 3

US Website: US billing address = Pay in 4 ( a valid phone number and a 6 digit authentication code is required during checkout)

DE Website: German billing address = Pay Later 14 days

Please note you are able to ship to an international shipping address as long as your billing address is compliant with the above criteria.

If you are eligible, the option will be presented to you at checkout. Your purchase must meet the requirements below:

Pay Later UK = more than £0.01 and less than £2,250

Pay in 3 UK = more than £35 and less than £2,250

Pay in 4 US = more than $35 and less than $2,500

Pay Later DE = more than €0.01 and less than €5000

This could be due to a number of factors including: billing address details being outside of the UK, US and DE, cardholder details, value of the order being above or below the threshold or previous order history.

Please note that Klarna will not be available on the Digital Store Ordering system in store, on our Customer Experience phone order system or the AllSaints App.

Please note that for security reasons you may be required to enter a valid phone number and a 6 digit verification code by Klarna during your checkout. The 6 digit authorisation code will be sent you by Klarna by SMS to verify your details. If you experience any issues with this, please contact the Klarna Customer Service team who are available 24/7 across phone and chat.

If you have any trouble placing an order with Klarna, it could be due to one of the following reasons:

Klarna payments are subject to your financial circumstances. Klarna may have rejected your application to Pay later, Pay in 3 or Pay in 4. We’d recommend choosing another type of payment or placing an order for a smaller amount.

You may have outstanding payments owed on previous Klarna purchases.

You may have missed a required field at the checkout, such as filling in your date of birth or a valid billing address.

Please note that for US Pay in 4 orders you will be required to enter a valid phone number during your checkout and you will be sent a 6 digit verification code by Klarna.

Please note that Klarna is an independent payment company and AllSaints has no influence over whether your payment with Klarna is accepted or not.

If you experience any issues with your payment, please contact the Klarna Customer Service team who are available 24/7 across phone and chat.

Klarna will handle your personal information in accordance with the information in Klarna's privacy notice and Klarna's terms and conditions. For additional questions or details around these FAQs, or for inquiries about your payment or account, please reach out to Klarna Customer Service team, or visit your Klarna app.

If you have paid for your purchase using a gift card and Klarna, then the total amount paid on the gift card will be refunded to the gift card first.

The remainder of the total which was paid with Klarna will be refunded via your original payment method.

Klarna allows 3-5 working days for refunds to reach a customer’s account.

For any issues or enquiries relating to Klarna payments, refunds or disputes, please contact the Klarna Customer Service team who are available 24/7 across phone and chat.

You may amend or cancel an order before we send you a dispatch email by contacting Customer Experience. If the order is dispatched, please refuse the order at the point of delivery or send it back using your returns slip. Once received at our distribution centre, your return will be processed and payment returned to you via your original payment method. We are unable to change your delivery address once your order has been placed.

For any issues or enquiries relating to Klarna payments, refunds or disputes, please contact the Klarna Customer Service team who are available 24/7 across phone and chat.

Please contact AllSaints Customer Experience directly for any enquiries regarding your AllSaints order or AllSaints product, for example: order cancellation, product quality, size and fit advice, pricing, faulty product, shipment or general complaints. Please note AllSaints are unable to advise on Klarna payment related enquiries.

Online orders placed using Klarna can be returned to an AllSaints mainline store that trades in the same for a refund via the original form of payment or exchange, Please note that AllSaints orders placed using Klarna cannot be refunded onto a gift card and refunds will be returned to the original form of payment.

No, we are unable to refund Klarna orders to a gift card. You will be refunded via your original payment method within 28 days.